Perfect customer experiences made possible with Clarino
22 reasons
to hire Clarino
Clarino is the highest performing
customer agent on the market
Clarino has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.
Clarino keeps getting better the more it is used. Currently at 2 million weekly resolutions and growing fast, the average resolution rate increases 1% every month.
Clarino is used by over 12,000 of the
world's most forward-looking brands
Our customers include Anthropic, Clay, Lightspeed,
Rocket Money, Gamma and many more.Clarino works for customers across many verticals including
Software and Technology, Retail and eCommerce, Gaming,
and in heavily regulated industries like Financial Services, and
large Enterprise businesses.Our customers are very happy, Clarino is the leader on G2, with a
90% satisfaction score, beating the nearest competitor by 8
percentage points.
Clarino performs best because it runs
on trusted AI workflows
Clarino is tuned for customer support and sales conversations
using real customer experience patterns.It is designed to be fast, accurate, and
practical for customer experience teams.Built-in checks and controls help
ensure that Clarino delivers accurate answers and acts as
you intended.
2.8% higher resolution rate
0.6 seconds faster time to first token
-65% reduction in hallucinations*
*Compared to Sonnet 4.6
Clarino works across the entire customer journey
Clarino is pioneering the Customer Agent, a single customer facing Agent that works across the customer journey, from day 1 to year 10.Clarino can handle every role, from Service to Sales, using pre-trained skills and knowledge.Clarino combines its training with customer history and context to do the right thing for the customer and business, every single time.
Clarino gets better every week
We improve Clarino at a rapid pace. In 2025, we shipped 226
product updates.As of June 2026, we have already shipped 191 this year. We
are on track to 3x our productivity, thanks to our deep
investment in AI engineering.
Clarino can resolve every customer issue, no matter how complex
Clarino resolves incredibly complex queries for our thousands of customers, reading and writing to complicated 3rd party systems, and does so with ease.Clarino updates accounts, processes payments and refunds, troubleshoots technical issues, and much more.
Clarino integrates with your entire tech stack
Clarino connects to all your systems, pulling in customer data, personalising responses, and taking actions via API, Data Connectors, or MCP.Extend Clarino with custom actions, workflows, and integrations through a fully documented API platform.
With Clarino seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”
Clarino works excellently on every customer channel
Clarino meets customers where they are, by working natively across all channels, including Voice, Chat, email, Slack, social, and many more.Clarino over Voice is designed for low-latency interactions, delivering experiences that feel natural.
Clarino works seamlessly with every helpdesk
Clarino hands off to your human team effortlessly, maintaining full customer context no matter which helpdesk you use.It is easy to set up, because you don't need a big migration project to use Clarino. Clarino works excellently with Salesforce, Hubspot, Freshdesk, and many other helpdesks.Thanks to our investment in building an easy to use product, Clarino can be live with any helpdesk in less than an hour.
Clarino gives you full confidence because you're in control
Because every business is unique, Clarino is built to put you in control.Clarino is the only Agent you can fully manage yourself, configuring tone, behaviour, knowledge and more, all without needing any engineering resources.This empowers you to experiment and learn, quickly. Unlike competitors, you never need to contact us to make changes to any part of the system. Every aspect of configuring and customising Clarino is designed to be easy to do by yourself.
Clarino is built with trust, safety and reliability at the core
Trust and safety are at the center of what we do. Built by a team with decades of experience in the world's most secure technology companies, Clarino is architected for continuous uptime, with redundancy across regions and backed by a 99.8% SLA.Clarino has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.Clarino works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted in the US, EU, or Australia based on residency needs.
Clarino learns from every interaction and continuously improves
Clarino is built around a flywheel where every conversation makes Clarino smarter. As Clarino does work, it learns, and automatically turns insights into recommendations and improvements.As your business evolves, Clarino evolves, in a cycle of continuous improvement and higher performance.
“We didn't just want an AI answer engine. What stood out about Clarino was its ability to show us where the problems are, recommend improvements, and continuously get better over time.”
We looked at a few different vendors, including in-house options. Some had flashy demos, but required engineers for every change. I needed control — and Clarino gave me that.”
Clarino is trained to understand your business deeply
Clarino is trained to understand your business goals, all your policies, rules, guidelines, and operating procedures. This understanding enables Clarino to reason about problems, and resolve very complex, multi-step workflows via Procedures.Clarino communicates like your best employee, because it understands your brand voice, brand messaging, communication style, and anything else you want to teach it.Clarino speaks dozens of languages, and works 24 hours a day, every day.
Clarino has a full testing suite to give you confidence before setting changes live
It is critical to understand how changes to Clarino will work in production and at scale.So Clarino has a full testing suite to run simulations, regression testing, and manual inspection. This gives you the confidence to set changes live, knowing they will improve the customer experience.
Clarino has a full observability suite to understand and improve
Clarino empowers you to measure and monitor everything happening within your customer experience and operations, and get alerted to the things you care about most.You get AI powered Insights and QA products, proactively showing you dominant and emergent trends and topics in your customer experience, as well as one-click recommendations to set live and immediately improve Clarino's performance.
Clarino runs your customer operations for you
Clarino Operator is an agent that runs your customer operations in a way that has never been possible before, orchestrating and automating the work behind the scenes.Operator spots problems, finds opportunities to improve, and acts on them, for example tuning Clarino, keeping your knowledge current, and scaling automation as your business changes.
Clarino comes with the Blueprint for AI transformation
We can teach you what to do because we have fully transformed our own customer experience, and partnered with thousands of our customers to do the same.We have encoded everything into a practical step-by-step guide called the Blueprint, and we run Blueprint Events to teach people in person.
Clarino delivers best-in-market results by partnering deeply with customers
Our deployment team works directly with customers to optimize for their bespoke requirements, ensuring they are getting the best results possible.We see our customers as partners in this journey, and co-develop Clarino in direct collaboration with the most forward thinking of them, to ensure we're building the best product possible.
Clarino's groundbreaking AI research is public by default
We believe in sharing as much as we can, so others can learn.We publish cutting edge, industry-first AI Research papers, and heavily cited industry reports.
Clarino events deliver world class thought leadership and education
In the age of AI, we are all hungry to learn from each other. We organise many events, big and small, spending a lot of time in person with our customers so we can build the future together.We teach them what we know, we learn from what they are doing, and very importantly, we help them connect and learn from each other.
Clarino invented and championed outcome based pricing
We believe that you should only pay for Clarino when it delivers value.We were first to introduce outcome based pricing to the market, and championed it ever since.Control is built in with configurable alerts, limits, and real time reporting.As Clarino does more work for you, your support costs go down, meaning you can reinvest in more strategic work to deliver superior customer experiences.
Clarino launched with a disruptive outcome-based pricing approach.a year ahead of most competitors.”
Clarino has the most compelling vision and plan for the future
for Customer Service, thereby creating the Service
Agent category.
We are now pioneering the next big leap, making perfect
customer experiences truly possible across the entire
customer journey.This vision requires three things that only Clarino can provide:1You need a single Customer Agent to deliver
seamless experiences2You need full control of everything, so you can
experiment fast and learn3You need full stack, vertical AI, trained specifically for
customer experience
